Case Study

Multi-Branch Restaurant Operations Suite

Timeline

10 weeks

Role

Architecture, full-stack implementation, and launch operations

Stack

Next.js · NestJS · PostgreSQL · Redis · DigitalOcean

Problem and constraints

Order operations were fragmented across channels with no unified visibility, causing delivery delays.

No operational downtime, legacy integration constraints, and fast branch team adoption required.

Approach

Implemented a BFF layer, real-time operational dashboards, and clear manager/staff role boundaries.

Solution

Unified platform for orders, statuses, and alerts with branch-level SLA tracking.

Results

Order cycle time

-38%

Compared to the 8-week baseline before launch

Late orders

-31%

Weekly measurement across active branches

Order status accuracy

+24%

Gap between logged and real execution status

Metrics were measured from production logs and dashboards during the first two months post-launch.

We moved from reactive operations to proactive control in just a few weeks.

Screens and deliverables

Branch operations dashboard
Delay alert console
Daily performance report

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